Elite - Calendar display options - Missing Contract status

Answered

Celine Puech

August 19, 2025 08:49

🐛 Possible Bug - Calendar display - Color by Status - Missing Contract sent status

• Environment Observed
  • Sandbox
• Account Name Scottish Event Campus
• Account ID account-19414-A
• Is this a converted account?
  • Yes
• Was the issue reported by the client?
  • Yes
• Client Contact Name  Rebecca Caira
• Client Contact Email Rebecca.Caira@sec.co.uk
• What’s the problem?

  • Customer is missing the" Contract Sent" status in the Calendar Display Options

    We have 4 Contracting status : no proposal or contract/ contract waiting to send/contract sent/contract signed/

    On the Calendar Display Options we find only 3 available : no contract/pending contract/signed contract

     

     

• 

  Celine Puech

  August 19, 2025 13:51

  Hi Emma I don't see your comment for some reason.

   
• 

  Emma Whitlock

  August 19, 2025 13:51

  Hi Celine Puech, this is going to be as designed. The “contract waiting to send” and “contract sent" are going to fall under the “pending contract” category on the calendar. You can find more about the calendar color coding in this kb article: https://elitesupportcenter.ungerboeck.com/hc/en-us/articles/17440093956503-Color-Code-Your-Event-Calendar 
• 

  Celine Puech

  August 19, 2025 13:51

  and I suppose I need to raise a Pendo if customer asks for it ?

   
• 

  Emma Whitlock

  August 19, 2025 13:52

  Yep!
• 

  Michelle Hannaford

  August 19, 2025 13:52

  Celine Puech  – Depending on what the user is trying to accomplish, I would also suggest having them look at the Event Document Status dashboard instead of using a calendar. 
• 

  Celine Puech

  August 19, 2025 14:00

  thanks Emma and Michelle
• 

  Linda Moyer

  August 19, 2025 20:51

  I've updated https://elitesupportcenter.ungerboeck.com/hc/en-us/articles/17440093956503-Color-Code-Your-Event-Calendar with more info about the contract status color coding.

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