Copying Event - Edit Event Window - New UX
Refer to Support- Description of the issue: When copying an event, the copied event is copied but 'Edit Event' window does not open. You have to go back through Events and search the New Event. Old vs New UX workflow difference.
- Account name: Green Bay Packers - Lambeau Field
- Region: Americas
- Client version: 25.12025041002
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Steps to reproduce:
- Select Events from Navigation Bar > Search Event ID: 40521 (any event will work for testing)
- Select the Actions button > Tools > Copy Event
- Once the Copy Event window comes up - edit the date then select Save.
- The window saves and then brings you back to the initial event.
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Observed results vs Expected results:
New UX: https://share.birdie.so/ROKcrRyP
When copying the event and are finished with the edits, you press 'Save' then continue through the booking conflicts, you are brought back to the original event. You then can not save and close, or close out of the page. You have to navigate back to Events on the Navigation bar then search the new copy event to then make edits on the specific event.*Recreated on latest
Old UX: https://share.birdie.so/3RGSeBaA
When copying the event and are finished with the edits to the copied event, you press 'Ok' (press ok to conflicts pop up) and then you are presented with a new window with the 'new' event that was just copied. - What is the job the client is trying to accomplish: When copying over an event, edit the event immediately after copy - not have to click back to events and search for the newly copied event.
- Business impact if not resolved: Inconvenience when copying over multiple future events at one time. Was working a different way in Old UX.
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Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
https://supportcenter.ungerboeck.com/hc/en-us/articles/31287510396311-New-UX-Page-Drawer-or-Modal
https://supportcenter.ungerboeck.com/hc/en-us/articles/29568572082071-What-s-New-in-the-New-UX-2024-4-2025-1-Updates
https://supportcenter.ungerboeck.com/hc/en-us/articles/204563578-Add-and-Manage-Events#headingThree2Similar to characteristics as - https://documentus.zendesk.com/hc/en-us/community/posts/31927786220695
- Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/355817
- Local v30 URL: https://ungerboeck.zendesk.com/agent/tickets/355817
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Carissa Harrison to review since this is a new UX question
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Hey Carissa Harrison, I am curious to see if had a moment to review. Please let me know if you have any additional questions. Thanks!
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@... This was fixed in the 25.1.2025050701 patch.
ref: https://ungerboeck.atlassian.net/browse/VENEM-5870
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