Multiple Users with Same ID from Different IPs

Duncan Hilliard

July 27, 2026 08:34

• Environment Observed
  • Where was the issue observed? (Demo)
• Account Name z - Duncan Demo Account: Premier Plus
• Account ID account-958-A
• Is this a converted account?
  • No
• Date Converted (if known)
• Issue Scope
  • How widespread is the issue? (All users)
• Event Name NA
• Event ID NA
• Was the issue reported by the client?
  • No
• Client Contact Name (if yes)
• Client Contact Email (if yes)
• What’s the problem?
  • Sharing User IDs
    • I know this is not recommended; however, if users do share an ID should they both be able to log in at the same time, should only the newer user remain logged in, and the older one be logged out? (Newer = latest to log in, Older = logged in before the newer)
• Is the issue reproducible?
  • Yes
• If reproducible, where?
  • Demo
• Demo/Staging/Pitstop Account z - Duncan Demo Account: Premier Plus
• Demo/Staging/Pitstop Event ID NA
• Steps to reproduce the issue
  • Log into the system from one location
  • Log into the system from another location with the same credentials
• Expected behavior
  • Previous user should be logged out
• Troubleshooting steps already taken
  • Logged in from different locations/IPs
• Workaround identified?
  • No
  • If yes, describe it
• Attachments available?
  • Screenshots or videos: Not Available
• Zendesk ticket link (for Support use)

• 

  Emma Whitlock

  July 27, 2026 19:13

  This is expected behavior. Like you said, not best practice but it is possible. One thing to note is that the changes won't always be instant for users logged into the same login. There's no limit to the amount of users in Elite so sharing a login is not best practice.

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