Room Group Names List Not Updated When Creating New Rooms & Groups

🐛Possible Bug

• Environment Observed
  • Where was the issue observed? (Sandbox & Demo)
• Account Name ELLIE: Duncan Enablement Four [EXP: 2026/09/30]
• Account ID account-28220-A
• Is this a converted account?
  • No
• Date Converted (if known)
• Issue Scope
  • How widespread is the issue? (All users)
• Event Name N/A
• Event ID N/A
• Was the issue reported by the client?
  • No
• Client Contact Name (if yes)
• Client Contact Email (if yes)
• What’s the problem?
  • Adding Room Groups to Rooms
  • When creating a room, create a new group for that room, click on Save, and add another
    Fill out the details for the new room. The group you have just created is not available; as a user, you have to create the group again OR do not add a group and save, then edit the room and apply the group OR cancel what you have filled out so far, add the new room from scratch
  • The room groups are not being retained unless you exit adding rooms and add again
  • 1 Click on Add Room
    2 Fill in the Room Name
    3 Type in the name of a new room group
    4 Click on Create Group
    5 Click on Save and Add Another
    6 Fill in the Room Name
    7 Click on the group to select the newly created one - it is not there
  • Current Solution Workarounds
    1 Type the name of the group again and re-create it - it must be an exact match or another group will be created
    2 Save the room without a group - edit the room to apply the group to it
• Is the issue reproducible?
  • Yes
• If reproducible, where?
  • Demo
• Demo/Staging/Pitstop Account z - Duncan Demo Account: Premier
• Demo/Staging/Pitstop Event ID account-11551-A
• Steps to reproduce the issue
  • 1 Click on Add Room
    2 Fill in the Room Name
    3 Type in the name of a new room group
    4 Click on Create Group
    5 Click on Save and Add Another
    6 Fill in the Room Name
    7 Click on the group to select the newly created one - it is not there
• Expected behavior
  • The Room Group list should be available after the first room is saved, even when using Save and Add Another
  • I am almost certain the system used to do this, as I have not noticed this before.
• Troubleshooting steps already taken
  • List everything that has been tried to this point - see above
• Workaround identified?
  • Yes
  • Current Solution Workarounds
    1 Type the name of the group again and re-create it - it must be an exact match or another group will be created
    2 Save the room without a group - edit the room to apply the group to it
• Attachments available?
  • Not Available
• Zendesk ticket link (for Support use)