>

Blank screen on Create Purchase Order from Inventory Requirements

Joppe Borsboom

Zendesk Ticket: #384001
Account: Palexpo
Region: EMEA
 
General
Business impact if not resolved: This issue blocks the ability to create purchase orders from the Inventory Requirements screen, preventing the purchasing manager from working efficiently.
Short Summary of issue (issue description): Blank screen when trying to create Purchase Order from Inventory Requirements page. 
Macro Vertical: Convention Centers
 
Debug Environment:
Customer DB Location: Hosted
Database: Palexpo_PROD_1500600635_USI
Server: Debug-EMEA,1433
Version: 26.1.9663.19219 (20260616)
V30 Link: https://supportwebemea.ungerboeck.com/Palexpo 
User Login: usiadmin / ITRocks2014
New UI or Classic UI: New UI

Recreation Steps:

  1. In the Main Menu, go to Inventory Requirements
  2. Choose any item from the list, and right-click
  3. Click Tools > Create Purchase Order
  4. Notice that the page will open, but remains blank

What does the client want to accomplish: Customer expects to be able to create Purchase Orders from the Inventory Requirements shortcut.
 
Attachments:
Attachments or screenshots:
 

Comments

9 comments

Date Votes
  • Joppe Borsboom

    Pieter Fourie, Mike Schepker, Satya Ram Nukala 

  • Mike Schepker

    Are there fields actually on the layout?

  • Joppe Borsboom

    Yes, there are about 20 fields on the layout.

  • Mike Schepker

    I'm not sure then. I'm not familiar with this workflow. Maybe one of the others will be able to chime in. I will note that it does the same thing when switching to a standard theme that we ship with the database, so I don't think it's anything related to the specific theme. 

    It looks like Create Requisition works from this workflow. 

  • Josiane Mikhael

    Hi Mike Schepker The workflow the customer is following is to create a requisition first, which works well, then it will be approved by the purchasing manager.

    However, the Purchasing Manager would prefer to use a Purchase Order as part of a new process, as it provides full visibility of all purchasing activities and allows multiple suppliers to be selected.  The requisition allows one supplier per order form. 

    If implementing the new process is not possible, is there a workaround that would meet these requirements?

  • Mike Schepker

    Josiane Mikhael I have no idea. Like I said, I'm not familiar with this workflow. I've never really worked with requisition orders, which is why I wanted others to chime in. 

  • Nicole Loh

    I think this one might be a bug. It works fine in the old UX. Surprised that no other customer has picked up on it yet. 

  • Josiane Mikhael

    Thanks Nicole, we will create a Jira - Josiane 

     

  • Francesco Torchia

    Here's the link to the Jira ticket: https://ungerboeck.atlassian.net/browse/ME-8919

Please sign in to leave a comment.

Didn't find what you were looking for?

New post