Error when creating a new user with a dash "-"email.
Answered
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Environment Observed
- Where was the issue observed? EU
- Account Name ZSC Lions AG (Swiss Life Arena)
- Account ID account-31-A
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Is this a converted account?
- Unknown
- Date Converted (if known)
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Issue Scope
- How widespread is the issue? All users
- Event Name N/A
- Event ID N/A
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Was the issue reported by the client?
- Yes
- Client Contact Name (if yes) Philipp Gosswiler
- Client Contact Email (if yes) philipp.gosswiler@zsclions.ch
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What’s the problem?
- Describe the issue clearly and concisely
- When creating a user, their email cannot contain a dash. HOWEVER, you are able to remove the dash, create the user, edit that same user, and add the dash back into the email with no issues.
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Is the issue reproducible?
- Yes
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If reproducible, where?
- Demo
- Demo/Staging/Pitstop Account: S - Ignacio's Demo Account
- Demo/Staging/Pitstop Event ID N/A
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Steps to reproduce the issue
- Step 1
- Step 2
- Step 3
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Expected behavior
- User should be able to be created regardless of the dash in their email address
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Troubleshooting steps already taken
- List everything that has been tried to this point
- Testing the behavior by adding emails with and without dashes in multiple environments.
- Noticing that dashes can be added after the fact.
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Workaround identified?
- Yes
- If yes, describe it: Create the user with a modified email, edit the newly created user, and add the dash to the email address where needed
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Attachments available?
- Screenshots or videos: Included
- Zendesk ticket link (for Support use): Ticket: Not possible to add new user with a "… – Momentus Support Center – Zendesk
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Official comment
We met and discussed this is not a bug but was user entry error.
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Ignacio Gargallo Let's chat through this one this afternoon. I'm not having the same issue that you're replicating so I want to check this out before we have product review.
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