Unable to update inventory item through transaction batch

Description of the issue: Unable to update inventory item through transaction batch
Account name: H3 (Hamilton City Council)
Region: APAC
Client version: 25.3
Steps to reproduce:
- Login as usiadmin/ITRocks2014
- Main menu > Inventory Items. Search for items with category group = consumables. search for EQTS-C-0010 and note it has count = 150 with no location
- Go to Main Menu > Inventory Transaction Batches> Add> Enter basic details > Apply Changes
- Click Add Restock > Enter item details > add unit 100 >Save > Batch is created
- Post the batch > Success message display.
- Go back to 'Main menu > Inventory Items' search for EQTS-C-0010, note that the current balance is not updated.
- Note that the location is now added to this item. This issue is only seen for consumable items.
Observed results vs Expected results: Inventory items count does not update
What is the job the client is trying to accomplish: Run inventory transaction batch to update the count and location
Business impact if not resolved: Normal : Impacting as user has to update manually
Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
Link to Zendesk ticket: Ticket: Inventory items not displaying… – Momentus Support Center – Zendesk
Local v30 URL: https://supportwebap.ungerboeck.com/HamiltonCC_Test_0578017085_USI_V30/app85.cshtml?
User Login: usiadmin/ITRocks2014

Anitha Khairnar

November 25, 2025 00:15

Mike Schepker please advice if this is a bug?

Mike Schepker

November 25, 2025 13:53

I'm not sure. Nicole Loh Do you have any ideas on this one?

Nicole Loh

December 04, 2025 02:28

Hi Anitha, took me a while, but it is because non-stock is ticked for the item. https://supportcenter.ungerboeck.com/hc/en-us/articles/1500007191782-Inventory-Items Please see the non-stock section where it says it does not affect inventory balances or valuation.

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