Function Notes - Rearranging After Changing Text Color

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/358145
Account: Sun Life Assurance Company of Canada
Region: US
Articles used in your research:
https://supportcenter.ungerboeck.com/hc/en-us/articles/204552698-Note-Classes

https://supportcenter.ungerboeck.com/hc/en-us/articles/204568118-Add-and-Manage-Functions

General
Business impact if not resolved: Users have to manually arrange notes rather than using prebuilt templates.
Short Summary of issue (issue description): Changing the font color on a note populated from a note class causes the text to rearrange unexpectedly. Upon saving, the note content is stored in a different order than originally displayed.
Macro Vertical: Corporate
 
Debug Environment:
Customer DB Location: Hosted
Database: QESample253
Server: 10.98.101.165\QE_ENVIRONMENT,1433
Version: 25.3.9447.32267 (20251112)
V30 Link: https://qe.ungerboeck.com/25_3
User Login: edwinh/edwinh
 
Recreation Steps:

• Log into: https://qe.ungerboeck.com/25_3  >>  User Login: edwinh/edwinh
• Navigate to event ID 66359 and edit it
• On the Functions tab, locate the ‘Event’ function and edit it
• On the ‘Edit Event Function’ window go to the ‘Notes’ tab and click Add Note
• The ‘Add Note’ prompt will open:
• Select the Edwin test note class
• The note text will populate > Selected part of the text and changed the font color from red to black.
• Upon changing the font color, the text rearranged unexpectedly.
• After saving the note, the text was stored in a different order than originally populated from the note class.
  ...
  Observed vs. Expected Results: When changing the font color of a note populated from a note class with text with preselected font color, the text rearranges unexpectedly. Upon saving, the note content is stored in a different order than originally displayed.
  What does the client want to accomplish: To apply font color changes to selected text without altering the original structure or sequence of the note content.
  Attachments:
  Attachments or screenshots:
• Recording: https://share.birdie.so/mqDfG79p

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  Tags: Jonathan Schmidt Cathy Herrick