Default Event Sales Status for Web Lead Forms

Answered

Jens Kohler

November 12, 2025 06:54

When I set a default event status in the web lead form configuration, the software ignores it during creation. No matter which value I choose, the account lead is always created with ‘Potential’ (which makes sense because it is a lead). But I wonder why the default value exists or why it isn’t applied.

Related to

• #weblead

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  Jens Kohler

  November 12, 2025 06:56

  
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  Seth Halvaksz

  November 13, 2025 14:32

  Here's the respone i received from engineering.

  "Currently, those default values set on the Web Lead Form Configuration are not being respected. 

  When a Lead is inserted via Web Lead Form, as per initial implementation, we just hard-coded 'P' (Prospective) for Event Sales Status instead of retrieving the value from the configuration and use it.

  Similarly, '0' is set for others. We have discussed to enhance it but never got to it."

  Here is the Account Statuses screenshot:

  
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  Jens Kohler

  November 13, 2025 15:13

  Seth Halvaksz thanks for your quick response
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  Dominik Obelöer

  July 30, 2026 08:52

  I would have an additional question to this Seth Halvaksz 
  Anyone else feel free to answer if you know something Mike Schepker Pieter Fourie Nicole Loh Satya Ram Nukala
  
  When you convert a Lead to the Actual Account what Status is this Account suppose to get then? I'm dealing with a client at the moment where the outcome is always that the converted Lead will stay on the “Prospective” Status. Is that meant to be and if not what setting is this based on. 
  
  Maybe I overread it but in the articles this is not mentioned:
  https://supportcenter.ungerboeck.com/hc/en-us/articles/360049413614-Configure-Account-Lead-Statuses-and-Sources
  https://supportcenter.ungerboeck.com/hc/en-us/articles/115005097534-Add-and-Manage-Account-Leads
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  Seth Halvaksz

  July 30, 2026 11:00

  Tagging Carissa Harrison on this question
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  Seth Halvaksz

  July 30, 2026 11:11

  Mike Schepker do you know the answer? Dominik's question sounds like a general question about converting lead to an account.
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  Mike Schepker

  July 30, 2026 14:20

  I don't know what the behavior should be and the article doesn't specify what status the account should be created with. My guess is it would remain at the status of Prospective since that's what was set by the lead. 

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