Summary Field Calculation using Advanced Search

Zendesk Ticket: 368258

Account: Puyallup Fair & Events Center (Washington State Fair)

Region: US

Articles used in your research: Summary Fields

General:

Business impact if not resolved: Incorrect figures in summary fields could result in incorrect report data

Short Summary of issue (issue description): Summary field is not calculating when resources are selected via Advanced Search versus selected directly from the dropdown

Macro Vertical: Convention Centers

Debug Environment:

Customer DB Location: Hosted

Database: Puyallup_Prod_0495932110_USI

Server: Debug-US,1433

Version: 25.2.20250915

V30 Link: https://supportwebus.ungerboeck.com/Puyallup/app85.cshtml?

User Login: usiadmin / ITRocks2014

Recreation Steps:

Navigate to event ID 7272
Notice there are two summary fields in the Quick Info section - "Showplex Booth Totals," that shows $0, and "Heather Test," that shows $1,908,330.00
Click Edit Layout
Click the Edit button on the custom summary field "Showplex Booth Totals"
Notice the resources all show their resource codes but not their names - this field's resources were selected via Advanced Search
Click the Edit button on the custom summary field "Heather Test"
Notice the resources all show their names and codes - this field's resources were selected from the dropdown and not via Advanced Search
If you navigate back to the other summary field "Showplex Booth Totals," and click Select in the Summary Filter section, then select a resource from the dropdown in the Resources field, you notice the resource you just selected now appears by its description and not just the code
Click Save and view the Edit Event window again, you will notice the field is now picking up the total for the resource you just selected via the dropdown but not the ones selected via Advanced Search.

Observed vs. Expected Results: Would expect the resources that were selected via Advanced Search to be calculated into the summary field

What does the client want to accomplish: Accurate figures in summary field

Tagging: Cathy Herrick please advise

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