🐛 Possible Bug - Package components not displaying properly in detailing
Answered
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Environment Observed
- Where was the issue observed? NA
- Account Name Nathan Benderson Park Conservancy
- Account ID account-7219-A
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Is this a converted account?
- No
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Issue Scope
- How widespread is the issue? One account that I am aware.
- Event Name- Nadia's Bridal Shower
- Event ID 7219-65-65-2497
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Was the issue reported by the client?
- Yes
- Client Contact Name CristyRae Ansley
- Client Contact Email booking@nathanbendersonpark.org
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What’s the problem?
- Corporate Rental Package build in I&P includes rooms and items.
- Package pulled into Price Schedule.
- When applying Corporate Rental package to event, we are getting stopped with the option of “Select Booked Space” in the Add Package window. I can verify that the room in the package is indeed a booked space on the event.
- We are unable to continue to add the package.
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Is the issue reproducible?
- No
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If reproducible, where?
- I tried replicating in demo and I am unable to reproduce. The package worked as I expected.
- Y - Consulting Premier- Amber
- Event ID 815-65-65-3362
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Expected behavior
- The booked space field should populate with the booked spaces from the event with an option to choose.
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Troubleshooting steps already taken
- Rebuilding package components
- Resaving the booked spaces
- Adding as a regular function and event wide function
- testing in new and old detailing UI
- testing a prospect vs. a tentative event
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Workaround identified?
- No
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Attachments available?
- Screenshots or videos: Included / Not Available
- Zendesk ticket link (for Support use)
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Hi Amber, for possible bugs i believe we said you should route through customer support.
@... can you clarify?
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Hi Seth Halvaksz I thought that was the case if it was for sure a bug. This seems like it to me but wanted to be sure I wasn't missing something. Let me know if I should adjust. Thanks!
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This is an Elite bug that was mistakenly added to the Enterprise forum, and Elite bugs don't have to go through Support. I'll move it to Elite.
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Oh yes, thanks for the catch!
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Just to close the loop - Amber and I chatted offline and figured out that the booked space already had a rental rate assigned on the rental rates tab. Booked spaces can only have one rental rate, so if they are assigned on the tab, the booked space won't be available for selection on the package.
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