π Possible Bug - Removed Package Item Not Being Removed From Invoice Schedule
Answered-
Environment Observed
- Where was the issue observed? CA
- Account Name alumni UBC
- Account ID account-109-A
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Is this a converted account?
- No
- Date Converted (if known)
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Issue Scope
- How widespread is the issue? One customer
- Event Name multiple events, the video comes from Trasolini/McConkey Wedding
- Event ID event-7887-A
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Was the issue reported by the client?
- Yes
- Client Contact Name Gordon Purchase
- Client Contact Email gordon.purchase@alumni.svc.ubc.ca
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Whatβs the problem?
- When a package item is deleted from the event, the invoice schedule doesn't update. For example, it will show 4/3 charges
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Is the issue reproducible?
- No
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Expected behavior
- When the item is deleted it is automatically removed from the invoice schedule if it is just deposit invoices
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Troubleshooting steps already taken
- There is a sandbox copy of the account (CA: alumni UBC (support testing) EXP: 2025/10/05 (snapshot: alumni UBC) account-19990-A) where I tried to duplicate on multiple events but was unsuccessful. The invoice schedule always updated correctly. I also tried on my demo account and a pitstop account and was unable to reproduce.
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Workaround identified?
- Yes
- Go into the invoice schedule, unselect, reselect all and then Save
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Attachments available?
- Screenshots or videos: https://app.screencast.com/WDWYys3rPNDKw
- Zendesk ticket link (for Support use) https://ungerboeck.zendesk.com/agent/tickets/366464
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Official comment
Hi Emma WhitlockΒ
As we can't reproduce this, it looks like it could be a data issue for the specific tenant. Please raise with SRE, they will reach out to Elite Developers if they need assistance.
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