Updating packages
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Description of the issue: Customer has updated some package content in recent weeks due to new purchases.
In the events that already exist, however, the old package content is always booked.
Is there a way to update it quickly, including in the booked events?
- Account name: Duisburg Kontor Hallen management GmbH
- Region: EMEA
- Client version: 25.1
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Steps to reproduce: We have picked out a package of examples. In the attached It was handled this way for several packages
The original packages were booked beforehand for upcoming events.
The items received in it are then of course still booked for the events.
As a result, the updated packages can now be booked and there is a risk of unnoticed overbooking. package, 3 items have been replaced by three new (marked) items.
- Observed results vs Expected results:
- What is the job the client is trying to accomplish: Customer is looking for a quick way to update the booked packages, preferably without having to tackle each event individually and even having to create revisions.
- Business impact if not resolved: Customer has around 400 upcoming events, which then include old package content. As a result, there is a risk of overbooking.
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Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
https://supportcenter.ungerboeck.com/hc/en-us/articles/360034185473-Package-Configuration
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Question : Is this issue going to get resolved under this ? https://supportcenter.ungerboeck.com/hc/en-us/community/posts/5991534172567-Package-synchronization
- Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/356969
- Local v30 URL: https://supportwebemea.ungerboeck.com/DuisburgKontorProd
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Josiane Mikhael Cathy Herrick Can you please help out on this ?
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Added note for existing
We have this existing Pendo idea for this.https://app.pendo.io/s/6229449325477888/listen/validate?openItem=qJdANWh2xMswK9LbZowoKQfbiqI
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