🐛 Bug : Users Get Red Error when Viewing Operations Tab

Answered

Emma Whitlock

July 15, 2025 14:22 Edited

Where did you find this (NA/CA/EU/AP/Demo)? CA
What tenant did you see this on? Give the account name & account id: RBC Convention Centre account-108-A
What event? N/A, Operations tab
Is this a converted account? No
Did the client report this issue? Yes, Mark Booy markb@wcc.mb.ca
Are you able to reproduce this on demo or staging? Yes
What environment? Demo, S - Emma W - Demo account-1251-A
What's the Problem?
- When the user with the Security role tries to look at the Operations tab, they receive the red snackbar error and can't see the information
What are the steps to reproduce this?
- On my Demo site: Impersonate "Security Steve" user-10611-A
- click on the Operations tab
- Receive the red error
- If I update the Security role to include View permissions for Inventory & Pricing, the user is able to use the Operations tab
- Loom: https://www.loom.com/share/d9e5254f5b9c46959aa1cc3ecf5a5866?sid=892877f8-a47d-4af5-96a4-cdee60a81bbf
What is the expected behavior?
- You shouldn't need access to Inventory & Pricing to view the Operations tab
Link to Zendesk ticket (for support use): https://ungerboeck.zendesk.com/agent/tickets/362019

Comments

9 comments

Official comment
Elizabeth Fox

July 14, 2025 20:34
Gotcha, okay. Go ahead and raise a bug please, Emma Whitlock .
Emma Whitlock

July 14, 2025 16:00
Here's that large console error that I showed in the video as well
Emma Whitlock

July 14, 2025 20:01
@... and Elizabeth Fox
Elizabeth Fox

July 14, 2025 20:05
Emma Whitlock , we didn't make any permissions changes to this area. I'm wondering if this could be due to the Operations view having inventory details?
Emma Whitlock

July 14, 2025 20:15
Elizabeth Fox Pricing information hasn't ever been on the Operations view as far as I know
Elizabeth Fox

July 14, 2025 20:21
Emma Whitlock , not pricing, but just inventory items
Do you know if this was an issue prior to the release, or if this is new?
Emma Whitlock

July 14, 2025 20:32
Elizabeth Fox this is a new isssue. RBC gives the Operations tab to their security team who should not be able to see the Inventory & Prices as that contains pricing and inventory setup information they don't need. Since this morning their ops team hasn't been able to use the Operations tab
Emma Whitlock

July 15, 2025 14:23
Elizabeth Fox here you go: VOPS-6090
Elizabeth Fox

July 15, 2025 14:32
Thanks Emma Whitlock , I've prioritized it

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