Codes for Hungarian characters

Answered

Luiza Thummerer

July 11, 2025 14:43

Description of the issue: Hungarian characters not displaying correctly 
Zendesk Ticket Number: 319546
Account name: esterhazy_0346030612
Region: EMEA 
Client version: 25.1.9305.33779 (20250623)
 

Reproduction steps: 
1. Go to “Accounts” > “Add Account”.
2. In the “Name” field, press the Alt key and add one of the codes flagged in the image below:

3. Notice that the system will display different characters:
 

Observed Results vs Expected Results: Hungarian characters not displaying when using appropriate codes vs Characters displaying when codes are added 
What is the job the client is trying to accomplish: User Hungarian characters in the system 
Business impact if not resolved: Incorrect names, mismatched account details 
 

Hi team, 

Jens has flagged this issue, and although it is reproducible, we would like to understand if this is a bug or if the system just uses a different coding system? As there isn't anything in the KB, the source used was this website: https://altcodeunicode.com/alt-codes-for-hungarian-letters-with-accents-or-diacritics/

If this is working as expected, could you please provide us with the steps on how to add these special characters? 

Many thanks! 

• 

  Seth Halvaksz

  July 11, 2025 14:46

  Asking Mike Schepker to review
• 

  Mike Schepker

  July 11, 2025 15:09

  You used to have to convert the database to unicode in order to use/display unicode characters. Sara Noonan is that still a thing? If so, who do they need to reach out to?
• 

  Sara Noonan

  July 11, 2025 15:22

  Mike Schepker I am pretty sure it is - Josiane Mikhael have you seen this? Is it just a SRE ticket to convert to unicode?
• 

  Cathy Herrick

  July 11, 2025 16:22

  Luiza Thummerer  - this sounds like it may be related to this Jira https://ungerboeck.atlassian.net/browse/ME-6114 
• 

  Luiza Thummerer

  July 15, 2025 11:11

  Hi Cathy Herrick Josi informed me that DB is already unicode, so I linked the Jira to the ticket, but I can see now that the Jira is blocked. I had a look on both your ticket and Pushkar's but I can't see any new updates to the ticket after Eric's comment on re-running the update due to unicode failure. 

  As I'm a bit confused on the next steps, is anyone aware if the re-run has actually fixed the issue? 
• 

  Cathy Herrick

  July 15, 2025 13:39

  Luiza Thummerer - as far as I can tell from the Jira notes on https://ungerboeck.atlassian.net/browse/ME-6114 there seems to have been an issue with the unicode conversion, so its possible this happened for your client as well.  On July 3rd it looks like Eric and Ankit had performed a test and were reviewing logs.

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