Calendar - Unable to select 7 day interval

Answered

Himanshu

June 27, 2025 07:50

 

•  
• Description of the issue: Unable to select 7 day interval
• Account name: USIAP Train Environment (Internal)
• Region: APAC
• Client version: 25.1.929315113 (20250611)
• Steps to reproduce:
  Login into USIAP Train

  • Open Booking Calendar> Go to Home and select span dropdown>You'll notice 7 day interval is not available.

    

  • Based on above, i realised the database was using the “Event Across Time Zones” Feature which restricted this to show up on booking calendar.
  • To resolve this, i did remove the feature of “Event Across Time Zone” from the roles, remove the time zone from Organization Configuration, remove the time zone on booking calendar. 
• Observed results vs Expected results:
  • Observed Result - Removing timezone from roles and organization configuration does not allow to select “7 Day Interval”
  • Expected Result - I would have assumed that removing timezones from roles and organization configuration window would allow to select 7 day interval.
• What is the job the client is trying to accomplish: To see 7 day interval option and How to disable the Event Time Zone setting
• Business impact if not resolved: Working for a customer on this request - H3, no impact for now but finding how to disable this setting if enabled on customers db.
• Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
  • https://supportcenter.ungerboeck.com/hc/en-us/articles/19558777729559-Events-Across-Time-Zones#h_01HGVBCZVKF1BX7D40PBTBDRB2 
• Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/360293 
• Local v30 URL: https://usiap.ungerboeck.com/train/app85.cshtml?#/ 

 

Snapshots:

Roles = Access - Admin User

Role = EBMS Administrator v20

Role = All Users - Privileges and CF 

Organization Configuration

User Settings:

Calendar - Timezone field is still visible: If i try to remove the timezone, it errors out.

• 

  Seth Halvaksz

  June 27, 2025 12:33 Edited

  Himanshu i did a search of Documentus and came across this post:

  https://documentus.zendesk.com/hc/en-us/community/posts/29019812100759

  Is this customer using Time Zones? The 7 day and 14 day calendar views are not available when utilizing Time Zone.
• 

  Himanshu

  June 27, 2025 22:08

  Thanks Seth, I'm testing on a local site where i can't disable the event time zone configuration in order to select 7 day interval. How do we do that!
• 

  Seth Halvaksz

  June 29, 2025 12:37

  Himanshu, I think this article has everything about time zones.

  https://supportcenter.ungerboeck.com/hc/en-us/articles/19558777729559-Events-Across-Time-Zones

  If you're unable to disable it, can you reach out to customer support to help you.

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