>

Converted documents unable to be viewed or downloaded

Answered
Marc Horner

šŸ› Possible BugĀ 

  • Where did you find this (NA/CA/EU/AP/Demo)? AP
  • What tenant did you see this on? https://support.ap-venueops.com/accounts/account-572-A
  • Is this a converted account? YES
  • Did the client report this issue? YES
  • Are you able to reproduce this on demo or staging? No
  • What's the Problem? Unable to view or download converted documents - receiving ā€˜An error occurred while trying to process your requestā€™Ā 
  • What are the steps to reproduce this? Navigate to this event (as an example) - https://meetings.ap-venueops.com/events/event-2155-A/overview try to view or download any of the ocnverted documents atatched to this event.Ā 

Error received when trying to download:

Console screenshot on download:

Ā 

Comments

6 comments

Date Votes
  • Matt Brindle

    Hola Marc HornerĀ 

    Did you get brought into the loop RE this process update: https://ungerboeck.atlassian.net/wiki/spaces/CS/pages/853147671/Site+Reliability+Engineering+SRE+Support+Wiki

    I think this looks like an issue that should go to the SRE team who will then reach out to Engineers if assistance is needed and if there is an underlying bug that needs squishing to prevent this happening for others.

  • Marc Horner

    Thanks @... not as yet (restricted content for me)ā€¦. is there a cheat sheet on contacting the SRE team that I might have access to?

  • Matt Brindle

    I've tried to add you to the link posted aboveā€¦ I'm not the owner so it may not work.
    The alternative for today would likely be to chat with support and get them to create a ZD ticket for this customer and then from that ticket the appropriate SRE activation.
    Benjamin Hay, can you help out with this?

  • Marc Horner

    Thanks for trying that out @... (it was a no go, I have requested access). Ā If there is anything you can do to assist Benjamin Hay that would be great (I am happy to log it via ZD, just need to quick run through on how this is done).Ā 

  • Marc Horner

    Have attempted my first SRE loggingā€¦ posting link here to close the loop": https://ungerboeck.atlassian.net/servicedesk/customer/portal/1/ISD-20878Ā 

  • Matt Brindle

    Great, thanks Marc HornerĀ 
    I don't have access to view that link. I'll close this Documentus post, BUT, I'd love to get your feedback on how the ISD ticket process goes when we next chat. It's new so we may have some wrinkles to iron out.

Please sign in to leave a comment.

Didn't find what you were looking for?

New post