Momentus Analytics Internal Onboarding Process

This is our full internal process for onboarding Momentus Analytics. A customer facing version of this is available in [link to article].

1. The customer requests Analytics in Momentus Connect by clicking Initiate Request on the app card. 
2. The user is directed to Chili Piper and schedules a time to meet with their Account Manager.
3. Once the sale is completed, the Account Manager send a sales announcement email.
4. Support Ops receives the sales announcement email. They go to Connect and approve the integration.
5. We want to send an email to the customer at this point.
6. When the app is approved, the automated data process starts. This process pulls the data needed for Analytics into Snowflake. Large databases can take 2-3 days so in our customer communication we tell them 72 hours. 
7. At this time, no notification is sent to the client or internally when the process is complete.
   • We want to send an email to the customer at this point.