“BCC ME” is not working
Zendesk ticket: #396676
Account: Europa-Park
Region: EMEA
Articles used in your research: Send Emails
General
Business impact if not resolved: Users are unable to use the "BCC Me" functionality when sending emails from Events.
Short Summary of issue (issue description): When "BCC Me" is checked when sending an email from an event, an "Invalid Email Addresses" error is shown. When the same email address is entered manually in the BCC field, the email is sent successfully.
Macro Vertical: Convention Centers
Debug Environment:
Customer DB Location: Hosted
Database: EuropaPark_Prod_0644683521_USI
Server: Debug-EMEA,1433
Version: 26.2.9725.31953 (20260817)
V30 Link: https://supportwebemea.ungerboeck.com/EuropaPark_PROD
User Login: USIADMIN / ITRocks2014
Recreation Steps:
- Edit an event (eg. 10210)
- Click Actions > Tools > Send Email
- Select Event Account and click Continue
- Check "BCC ME" and click Send
- The Invalid email addresses window appears
- An error message is shown, but no invalid email addresses are listed:
Invalid email addresses are listed below. Click Send to send emails to valid addresses only. Click Cancel to stop and return to the send email page. - Click Cancel to go back
- Uncheck "BCC ME" and enter your email address in the BCC field instead
- Click Send and notice that the email is sent correctly this time
Observed vs. Expected Results: With "BCC ME" checked an error appears, customer would expect the email to be sent with a BCC sent to the user.
What does the client want to accomplish: They want to be able to use the checkbox, which seems to be there for this purpose.
Attachments:

-
This looks like a bug. It can be recreated in QE as well.
Please sign in to leave a comment.
Comments
2 comments
Date Votes