Adding Accounts / Multi Org

Dominik Obelöer

August 17, 2026 12:48

Description of the Issue:
The customer reported that accounts added in Organization 20 are displaying in Organization 10, which should not happen as they are separate legal entities in different countries. Initial testing confirmed the behavior: accounts created in Org 20 appear in Org 10, but not vice versa. Is there a configuration or parameter setting may be causing this? 

Also to mention is that the Account initially created in Org20 is showing with a different Account Code in Org10.

You can check in Debug with those accounts I created:

Here in Org10:

Here in Org20:
“TEST Dominik Obelöer” which was created in Org10 does not appear here.

Client:
ICM_Test_0915664605
also available for testing on Debug:
https://supportwebemea.ungerboeck.com/ICM_Test/app85.cshtml?ReturnUrl=%2fICM_Test#/

Version:
26.22026072001

zendesk:
#395697

• 

  Dominik Obelöer

  August 17, 2026 12:49

  Mike Schepker Pieter Fourie Nicole Loh Satya Ram Nukala 
• 

  Mike Schepker

  August 25, 2026 20:47

  There used to be functionality that would do this called EZSync. I think that was retired and never moved to v20/30. Do they have any custom triggers or jobs on their database? 

  Did you recreate locally or was that in their hosted database? 

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