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Booking Webhook does not trigger on Delete

Answered
Francesco Torchia
Edited

  • Description of the issue: This was originally forwarded to Product in a Jira ticket ME-8914 and then to TS MTS-14988. While working on it, TS requested a clarification: 
    You can either cancel a booking using the status options or delete a booking. The cancel status change is triggering the booking modified webhook. The problem is that when you delete a booking the webhook is not getting triggered. The service orders are getting cancelled when you cancel the bookings by changing the status. but not when you delete the bookings because the webhook is not getting triggered.
    The client expects the relevant service orders to be canceled when a booking is deleted, but that isn't happening because the webhook isn't firing.

    If this is expected behavior, would there be a workaround?

  • Account name: Wirtschaftsuniversität Wien (WU Wien)
  • Region: EMEA
  • Client version: 26.2
  • Steps to reproduce:
    - From Main menu go to Events and search Event ID 60659
    - Go to Bookings tab → Select a Booking → Right click → Mark for Delete → Save
    - Go to Service Orders tab
  • Observed results vs Expected results: The service order related to the booking we just deleted is still there.
  • What is the job the client is trying to accomplish: The client wants the service order to be automatically cancelled when the linked booking gets deleted.
  • Business impact if not resolved: Additional manual work
  • Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
  • Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/390045
  • Local v30 URL: https://supportwebemea.ungerboeck.com/Wuwien_prod/

Comments

7 comments

Date Votes
  • Seth Halvaksz

    Francesco Torchia reminder to tag tier 3 support

  • Francesco Torchia

    Pieter Fourie Mike Schepker Nicole Loh Satya Ram Nukala 

     

  • Mike Schepker

    I don't know if the system sees a delete action as ‘Modified’ in order for the webhook to run. This is probably more a question for development. The only other webhook action for “Modified” is Events, and you can't delete events so you can't compare the behavior with that webhook. I don't see any delete trigger actions for webhooks either. 

  • Benjamin Schwenke

    Mike Schepker is correct.

    Delete is a specific type of webhook, and deleting a booking is not the same as cancelling it.

    Cancelling is a specific business workflow in our system, tied to modifying a booking.

    Regards,

    Ben

  • Francesco Torchia

    Thank you, Mike Schepker and Benjamin Schwenke !

  • Somya Sinha

    Hi Benjamin Schwenke , 

    Thanks for the clarification, that booking modified can't be triggered on booking delete. You mentioned that there's a specific type of delete webhook, could you help me with the exact trigger action i could use to get this working. I am not able to spot it. 

    image

    Thank you!

  • Benjamin Schwenke

    Hey Somya Sinha ,

    That is a great question. To be honest, I am not super familiar with webhooks currently.

    When I was reviewing, I simply looked at the code, not what the UI shows.

    You might reach out to Emily Crank if possible and see how she has handled deletes in the past if she has.

    Otherwise, I am not sure who the current SME is for webhooks internally.

    Seth Halvaksz maybe something you can discuss with Eric E.


     

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