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Unable to Update Existing Assets via Asset Import

Refer to Support
Philip Bathfield

Ticket Summary: Customer VCET is unable to update existing fixed assets via the Asset Import tool in Momentus Enterprise; imports complete successfully but asset records do not update. She followed documentation and set "Asset Code Exists" to Y but updates do not reflect. Agent provided detailed troubleshooting steps emphasizing exact Asset Code matching, setting Asset Exists=Y, required fields, and the need to Post import batches after Generate. Testing showed imports create new assets when "Asset Exists" is set to N, not update existing ones. Could someone confirm if updating existing assets via import is supported. Customer stresses this is high priority due to 6,000 assets needing updates with a target completion date soon. Next steps: Await product team investigation and confirmation on import update capability.

Please help confirm that it possible to use the import to update existing assets that would be greatly appreciated. VCET Group Asset Manger has over 6,000 assets that need to be updated so this is a high priority for them to understand and have working. 

[Recording] https://share.birdie.so/i/QjAi2pww
 

Comments

9 comments

Date Votes
  • Official comment
    Ryan Ungerboeck

    The asset import can:

    1.) Create new assets
    2.) Update the cost on existing assets 

    So this is an enhancement request - but I'm not going to make them edit 6,000 assets manually.

    Have them send the file through in a Jira ticket and I'll assist them with getting the details updated.  After I review the file I may have some questions depending on exactly what does need to be updated.

  • Seth Halvaksz
    Edited

    Ryan Ungerboeck is this a bug or an enhancement

  • Philip Bathfield

    Ryan Ungerboeck do we have an update on this? I have a call with them today and this will likely come up. Thanks

  • Ryan Ungerboeck

    Have support send the excel file through in a Jira ticket and I'll assist them with getting the details updated. After I review the file I may have some questions depending on exactly what does need to be updated.  I don't see a problem getting the fields update from the fields they seem to wish to update in the video.

  • Philip Bathfield

    Ryan Ungerboeck I have chased support

  • Philip Bathfield

    Ryan Ungerboeck the customer has just sent me this message: 

    “I know it's difficult to get responses and commitment from the product/development teams, however I have confirmed that the due date for this on our side is March 2027. Therefore we would need this included in the next release or two before we commence our next round of UAT in October/November. If this is not possible we will need to know so that we can look at engaging technical services or an external vendor to update via API (if available); otherwise this will need to be manually updated”

    Are you able to advise how we could response to this? Thanks

     

  • Seth Halvaksz

    Philip, fyi that Ryan is out this week and back on August 10.

  • Philip Bathfield

    Thanks for the update Seth Halvaksz 

  • Nicole Loh

    JIRA case ME-9588 created. 

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