Outlook Calendar Integration: Notification Sync Issues questions

Account name :State Library of Queensland (SLQ)
Region: APAC
Client version (Enterprise) : 26.2
Description of the issue
- What does the client want to do? Why do they want to do this?
- Customer wants answers for the below questions
- Momentus Connect notifications: It seems the sync or the notifications are batching every hour and sending out 8-9 minutes after the hour.
  
  Is this an expected delay?
  Notification Sync Failures: There was a sync failure for a booking that was Outlook Managed due to the space in Momentus already previously booked. Momentus Connect Notifications were sending multiple email failure messages which the customer and myself received 7 of them. Is this meant to be the case and how many attempts before it stops?
  
  Error: “The booking cannot be saved at its current status because another booking already exists above the waitlist status range”
- Event: Audit and Risk Management Committee Meeting
- Date/Time: 3 June 2026, 2:30-4:30pm
- Space: SLQ Boardroom
- Business impact if not resolved :Customer want to have knowledge on the expected behavior regarding the notifications being delivered due to sync failure
Attach relevant files (such as screenshots)
Links to articles where you've looked for solutions and also other steps you've taken to research the issue.:https://connectsupportcenter.ungerboeck.com/hc/en-us/articles/33406216240151-Notifications-for-the-Outlook-Calendar-Integration
Zendesk : https://ungerboeck.zendesk.com/agent/tickets/392283

Outlook Calendar Integration: Notification Sync Issues questions

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