API Error Message: "The incoming token has expired"

Luke Mintert

July 07, 2026 20:24

Hi Team 🙋‍♂️

Gas South District has developed an integration and it had been working.  However, on Friday July 3, 2026 at 10:22 it stopped working and they started getting an error message.  Below is the information they sent over.

The calls worked a few hours ago, now I am getting the below error

{"message":"The incoming token has expired”}

 

The token call returns a token, however any other call return expired

 

https://auth-api.venueops.com/token

Returns a token

 

https://api.venueops.com/v1/events/all 

Returns an error


We sent over the help link: https://help-api.venueops.com/#overview--get-token and suggested making new credentials and trying again.  However, they are still having issues and hoping we can get some assistance with the error Elizabeth Fox 

Thank you!

 

• 

  Elizabeth Fox

  July 07, 2026 20:28

  Hi Luke Mintert , I am afraid that I cannot really help here.  You'll need to add some more details to this - including what the integration they've built does, what they are expecting to be returned, and then raise a ticket for engineering to investigate.  Thanks!
• 

  Luke Mintert

  July 07, 2026 20:50

  Hi Elizabeth Fox they are getting a token via call to https://auth-api.venueops.com/token but any other call they make is returning an error.  For example; https://api.venueops.com/v1/events/all is returning an error or any other call they are trying.  Apparently it was working successfully until Friday last week.  Sounds like this needs to be a VOPS ticket or is this an SPT ticket?
  
   

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