Incorrect Organisation name appearing under the contact when running EOC Report

Answered

Himanshu

June 30, 2026 07:06

• Account name: City of Sydney
• Region: APAC
• Client version: Prod (26.1), Test (26.2)
• Steps to reproduce: Testing this on 26.2 Customers Test
  • Open Event ID - 48754
  • Go to Actions>Run Report Event Order confirmation report, No changes in Prompt
  • Run Report
  • When running the Event Order Confirmation report, the two organisation name is being displayed, one above Address Line 1.
• Observed results vs Expected results:
  • Observed: When testing locally with Customer on customers test database, i observed that incorrect company name was being displayed.
  • Expected: It is expected that if a contact is linked to the company, it should display the company name for the order account/event account/bill to account. 
• What is the job the client is trying to accomplish: Customer would want to display only one company that the event belongs to.
• Business impact if not resolved: Inaccuracy and more admin work.
• Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
  • https://supportcenter.ungerboeck.com/hc/en-us/articles/115012820508-Add-and-Manage-Bill-To-Account-and-Contact-Relationships 
  • https://supportcenter.ungerboeck.com/hc/en-us/articles/205925858-Add-and-Manage-Account-and-Contact-Relationships 
• Link to Zendesk ticket: Not applicable (yet)
• Local v30 URL: Not applicable (yet)
• Snapshots:
  • Sandra's Consulting Company - We created a new company and Link Daniella (contact) with this company)
  • Daniella Watson - Record is linked to Company “Scene It”. The same record is also linked to Sandra's Consulting Company
• Observations:
  • I'm unable to understand why a standard report pull out a company name that is not in reference here. Do we suspect this as a bug? If you notice the third line it says “Scene It”.
  •  

Nicole Loh Satya Ram Nukala - In case if you may have seen a similar case perhaps?

• 

• 

  Seth Halvaksz

  June 30, 2026 12:31

  Himanshu have you submitted a support case for this?
• 

  Himanshu

  June 30, 2026 21:25

  Seth, ticket submitted for further investigation - https://ungerboeck.zendesk.com/agent/tickets/392725 
• 

  Seth Halvaksz

  July 01, 2026 11:44

  Thanks. Will see what support has to say about this.

  Tagging Satya Ram Nukala and Nicole Loh for a heads up.
• 

  Anitha Khairnar

  July 21, 2026 02:52

  Nicole Loh Satya Ram Nukala Can you please look into this issue. We need to know how reports can be handled if one contact is linked to multiple accounts.
• 

  Nicole Loh

  July 21, 2026 03:11

  Anitha Khairnar Can you try removing this in the address label and see if it works? There are no issues with one contact linked to multiple accounts if the Account field on event is the Company, and the contact is the individual on the client's side. 

  
• 

  Anitha Khairnar

  July 21, 2026 03:45

  Nicole Loh The company field is un-editable. But I tried removing it from the address label of the contact and run the same report. It worked. Thanks Nicole.

  

   

   

   

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