Image in price list item note cannot be saved

Francesco Torchia

June 16, 2026 14:24

• Description of the issue: When adding an image to a Price List Item note, the image disappears after saving and the note is blank
  See Birdie recording: https://share.birdie.so/o/kJzJul4e4
• Account name: MCON
• Region: EMEA
• Client version: 26.1
• Steps to reproduce:
  - Go to price list from main menu and search for "diabet" and select the price list Preisliste Ausstellerportal Diabetes HT 2026 and right click on it to edit it
  - Go to price list item tab and search for Stand and right click on price list item resource code "Stand" to edit
  - Go to Notes tab and click on Add Note button on right top.
  - In the Class dropdown select “Aussteller Info Web” and click on insert Momentus image symbol
  In Select Image select "Logo-BMU_office" → Notice that the image is correctly displayed in the Preview
  - Click on Save and then again Save. We could see the image is not the same also it disappears once clicks on save. If i am trying to select the logo which is mentioned in the recording of client it is giving me error.
• Observed results vs Expected results: The image disappears once the note gets saved.
• What is the job the client is trying to accomplish: Adding logos to Price List Items notes
• Business impact if not resolved: Negative impact, since the logos should be displayed in the Exhibitor Portal
• Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
  https://supportcenter.ungerboeck.com/hc/en-us/articles/217973148-Add-a-Note-to-a-Resource-or-Price-List-Item
  - I tried with different images in the system and with images uploaded by myself
  - I tried different sizes and different formats (jpg, png)
• Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/388342
• Local v30 URL: https://supportwebemea.ungerboeck.com/mcon_prod/
  
  Pieter Fourie Mike Schepker Nicole Loh Satya Ram Nukala  Should I report it as a bug?

• 

  Mike Schepker

  June 16, 2026 14:31

  Does this sound the same as https://ungerboeck.atlassian.net/browse/APP-7220? 
• 

  Francesco Torchia

  June 16, 2026 14:38

  Mike Schepker Yes, it seems to be the same behaviour. So, apparently, it happens with every type of notes.
  
  Should I link my Zendesk ticket to the existing Jira ticket or would it be better to keep the things apart?
  
  Thanks!
   

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