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Wrong date format in ESC and Event List

Francesco Torchia
  • Description of the issue: ESC and Event List display dates in MM/DD/YYYY format. Customer requires DD/MM/YYYY. No configuration option found.
  • Account name: ExCel London Hospitality
  • Region: EMEA
  • Client version: 26.1
  • Steps to reproduce:
    - Open ESC
    - Select any event
    - Open a catalog item (e.g. Tea/Coffee)
    - Check Delivery / Pickup date fields
  • Observed results vs Expected results: Dates should respect customer locale and display as: DD/MM/YYYY (e.g. 31/01/2030, 17/05/2026)
  • What is the job the client is trying to accomplish:
    Having dates showed with the right format on ESC
  • Business impact if not resolved: This might lead to confused exhibitors and wrong orders
  • Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
    https://supportcenter.ungerboeck.com/hc/en-us/articles/360052672814-Locales
    Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/388647
  • Local v30 URL: https://supportwebemea.ungerboeck.com/CompassLeith_PROD/app85.cshtml

Comments

9 comments

Date Votes
  • Francesco Torchia

    Pieter Fourie Mike Schepker Nicole Loh Satya Ram Nukala 

  • Francesco Torchia

    I have checked the Locales configuration and it looks correct to me:

  • Linda Moyer

    Since there have been no other replies, I'm going to take a stab at this - have you check the region setting on the language in the ESC Configuration? See Exhibitor Service Center in Multiple Languages. 

  • Francesco Torchia

    @... Bingo! Thank you so much!

    The Region setting was set to Use Default:

    I changed it to English (United Kingdom) and the date format was changed accordingly:

  • Linda Moyer

    Excellent! I've updated the Languages tab in Exhibitor Service Center Configuration to note that this is where date/time format is controlled.

  • Mike Schepker

    Linda for the win!

  • Dominik Obelöer

    Mike Schepker @Linda (somehow cannot tag you properly) posting the following here as it is also about Date Format but not in the ESC but in a List (Event Header Field).

    Everywhere in system the Date gets displayed correctly respecting the Locale Setting:

    But seeing the Event Header Field. Here in Resource Requirements it will show it in the US Format there:

    Any idea why this happens?

    Client: 
    Cht1011_Prod_0029741714
    Version:
    26.12026042901
    zendesk:
    #390096

  • Mike Schepker

    Dominik Obelöer What are you grouping by in your screen shot? Can you post a screen shot of that? My guess is it's a bug with the way the grouping handles dates, but I'd like to see how it's grouping first. 

  • Dominik Obelöer

    It is the Event Header Field itself. I tried without Grouping by it and only have it showing as a column and like this it will also show the Date in the US Format.

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