Converted Account Sandbox issue: Packages not pulling through all components for selection on Event?
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Environment Observed
- Where was the issue observed? SANDBOX
- Account Name: AP: Marriner Group (Priava Conversion 1:1) (EXP: 2026/06/01)
- Account ID: account-25302-A
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Is this a converted account?
- Yes (Priava Conversion)
- Date Converted (if known): 2026-02-25
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Issue Scope
- How widespread is the issue? One customer
- Event Name TEST EVENT
- Event ID: 25302-65-65-33057
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Was the issue reported by the client?
- No
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What’s the problem?
- Despite the package components for ‘Food - Packages 1 hr CR’ looking correct, we are unable to select all components when adding the package to the event.
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Is the issue reproducible?
- No
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Expected behavior
- That all Package components will be visible when adding the package to an event to then select required items.
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Troubleshooting steps already taken
- Addition and removal of components.
- Refresh of pricing schedule
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Workaround identified?
- No
- If yes, describe it
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Attachments available?
- Screenshots or videos:
Built Package with 6 components

Image showing addition of package to Event - only able to select the first 3 components.

Any thoughts, ideas, suggestions appreciated. This client has 40+ packages to build so hoping its possibly just an anomaly on this particular conversion and might be ok on the next one?
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Update to this - it seemed to be wokring about 30 mins after first testing. I have let the client know that it might just take a while for sandbox to catch up….
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