Users status automatically changed to ''Retire"

Account name : Marina Bay Sands Pte Ltd
Region : APAC
Client version (Enterprise) : 25.2 Prod and 25.4 Test
Description of the issue
- What does the client want to do? Why do they want to do this?
  - Main menu > Users . Filter users each.
  - WOWONG394 and XLIM394
  - Customer has noted that these users status were changed to ‘Retired’
  - Looked into the audit logs etc. There is no entry for this change.
  - Advise how this can be checked to avoid such occurrences with other users
  - Customer had to activate them again and they were able to login
What you've already tried or suggested. Why does this not work?
- Tried to compare both profiles. Seems both are different profile and not much in common. WOWONG394 seems to have better access than XLIM394
Business impact if not resolved Normal
Attach relevant files (such as screenshots)
Links to articles where you've looked for solutions and also other steps you've taken to research the issue.
https://supportwebap.ungerboeck.com/Marinabay_PROD/app85.cshtml
usiadmin/ITRocks2014
https://ungerboeck.zendesk.com/agent/tickets/382236

Anitha Khairnar

March 25, 2026 14:59

Satya Ram Nukala please advice

March 30, 2026 00:18

Nicole Loh please advice

Mike Schepker

March 30, 2026 13:12

Did they recently merge accounts, for instance an account that was active in personnel and tied to the user?

March 31, 2026 16:00 Edited

Audit log does not show any details of accounts being merged linked to these users. Also customer is not aware of any specific change made to these accounts.

Satya Ram Nukala

April 13, 2026 07:16

Anitha Khairnar, I see Mike's point is valid here, please check with them! I noticed the personal accounts have recently added to the user account it is worth checking with them if they merged old accounts

Manage User Personnel Accounts – Momentus Support Center

Users status automatically changed to ''Retire"

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