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Account Event Sales Status Doesn't Change

Dominik Obelöer

Description of the Issue:
The Event Sales Designation Status Doesn't Change From Prospective to Active, even though a service order is created against that account
 
Recreation steps: 
Check the account event sales status

  1. Open the account "Testfirma Brandstötter" (00212407) from the main menu

  2. Check, that the event sales status is “Interessent”

    Add exhibitor 
     

  3. Open Event ID 12858 Edit Event • Energiesparmesse 2026 • Momentus
  4. Add Exhibitor
  5. Choose "Testfirma Brandstötter" (00212407) as company account
  6. Add a service order
  7. Choose function "Halle 22", set UDF "Faktura" in the UDF section to "Faktura nach VA"
  8. Add the item "Allgemeine Servicebestellung"

  9. Save 


    Check the account event sales status from 00212407
    Issue: The event sales status needs to be "Aktiv" (Active), instead of "Interessent" (Prospective)

Sample Site:
https://supportwebemea.ungerboeck.com/Messe_Wels/app85.cshtml?ReturnUrl=%2fMesse_Wels#/

Client:
MesseWels_PROD_0523131899

Version:
25.42026022601

zendesk:
#382127

Comments

11 comments

Date Votes
  • Dominik Obelöer

    Satya Ram Nukala Pieter Fourie Mike Schepker Nicole Loh 

  • Mike Schepker

    Dominik Obelöer Looks like a bug to me. I tested in the QE database and it is working there. Maybe there's bad data on this account? Does it happen with all accounts? 

  • Mike Schepker

    One other thing to check is if they have any webhooks that may be changing the designation status back. 

  • Dominik Obelöer

    It also happens with other Accounts.
    They have four active Webhooks:
    - Update Accounts
    - Update Exhibitor
    - Update Order
    - Update Invoices
    Will check with TS.

  • Dominik Obelöer

    TS Feedback is that this has nothing to do with Webhooks.
    Any other idea Mike Schepker or does it qualify to be checked via Jira?

  • Mike Schepker

    Check the audit log on the account and 1. verify they are tracking changes to the account designation and 2. check the audit log to verify it's not updating and getting set back. If that's not happening, I'd say it's okay to submit a Jira. According to the KB, if an order is added it should flip to Active and in my testing in the QE database it does behave that way. 

  • Dominik Obelöer

    They do track account designation but the audit log only shows the status they are on. There is no other. What is weird is that they actually changed from “Active” to “Interested”.
    Dorian Büdel what's the logic behind it. I guess it should be the other way around but maybe the manual change corupts something here?
     

  • Dorian Büdel

    Dominik Obelöer You can ignore that log entry. I was just playing around. 

  • Dominik Obelöer

    Mike Schepker would you have a Feedback based on the Audit Log?

  • Mike Schepker

    I'd say this needs a Jira to be investigated by dev. 

  • Dominik Obelöer

    https://ungerboeck.atlassian.net/browse/ME-8090

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