Email template format issue in the email received

Description of the issue: Email template format issue
Account name: Tataki Auckland Unlimited
Region: APAC
Client version:25.4
Steps to reproduce:
- Main > email and merge template. Send email for both template
- Note that both show format issue in the email received
- ZZ02 Spacing issues:
- ZZ12 extra bullets:
Observed results vs Expected results: The email should show same email as template
What is the job the client is trying to accomplish:
Business impact if not resolved: Normal
Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/374442
Local v30 URL: https://supportwebap.ungerboeck.com/RFAL_Prod_1577298467_USI_V30/app85.cshtml?ReturnUrl=%2fRFAL_Prod_1577298467_USI_V30#/
Usiadmin/ITRocks2014

Anitha Khairnar

February 26, 2026 12:36

Dustin Banks Please advice if these formats can be fixed? or this is a bug

T-3 has already reviewed this case

Seth Halvaksz

February 26, 2026 13:11

Hi Anitha, please do not tag Dustin on posts.

Please tag tier 3 to review first Satya Ram Nukala Nicole Loh

February 26, 2026 22:54

I discussed with engineering and here's the response:

“The only issue is the formatting in their html of the template, Technical solutions can easily fix this.”

Comments