Outlook Email Integration - how is multi-org handled?

Answered

Katie Eisenbath

February 20, 2026 22:46

Victor Nogales Junior  - I had a customer inquire about the email integration for multi-org scenario.  If a user is in multiple orgs, does an activity get created for every email that is sent out by that user in each org they are associated with?

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  Carissa Harrison

  February 23, 2026 12:19

  In Multiple Org configurations, each User must be unique to each Organization. We do not support having a Single User active in multiple Organizations. 
  
  They will likely have duplicate activities if the account or contact exists in multiple orgs as well. They also risk creating activities for an incorrect Event or Exhibitor as 2 orgs can have the same ID for two subjects. 
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  Linda Moyer

  March 31, 2026 14:55

  I've added this information to both Configure the Outlook Email Integration and Use the Outlook Email Integration.

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