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Custom Section - EventBooking Tooltip

Samuel Davidson
  • Description of the issue: Custom Section is not showing on EventBookings - Tooltip and this Subject is not available to create a custom section 
  • Account name: CTCC 
  • Region: Canada
  • Client version: 25.22025080401
  • Steps to reproduce:
    • Go to Custom Sections from main menu
    • Change Subject to EventBookings (notice there is no EventBookings - Tooltip)
    • See a section named Revenue 
    • Go to Daily Bookings from main menu
    • Search and edit any booking
    • Edit Layout < Notice the Revenue section is available 
    • Go to the Calendar from Main Menu
    • Hover over a booking for the tooltip < scroll down to bottom of tooltip and click Edit Layout
    • Notice this Revenue section is not available
  • Observed results vs Expected results: Unsure if Tooltips allow sections - is this a feature gap or is this designed to not allow sections?
  • What is the job the client is trying to accomplish: To provide specific teams to easily access Revenue information in a section rather than in the main tooltip 
  • Business impact if not resolved: Low - can add custom fields to the tooltip, so it's really just separating this data from teams that need to access
  • Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
  • Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/370393
  • Local v30 URL: https://supportwebus.ungerboeck.com/CTCC_PROD/app85.cshtml#/bookingCalendar?data=84ef07597dde27486a7980070e9aefed2e1c

Comments

5 comments

Date Votes
  • Samuel Davidson

    Cathy Herrick 

  • Anthony Costantino

    i've never known tooltips to support sections.

  • Carissa Harrison
    Edited

    This element is a Peek (older name USITooltip). Peeks are considered a window type.  Layouts are for a theme, window type, object and context. They originally only supported one section view, the General section, i.e. you can only place fields not sections in a Peek. 

    For Change Tracking in 25.3, we modified Peeks to include tabs and multiple sections for the Notifications peek. This ONLY applies to the Change Tracking peek. 

  • Samuel Davidson

    Thanks for the feedback Tony and Carissa. I will let the customer know sections are only available on the Change Tracking Peek. 

  • Carissa Harrison

    Sam do not advise this as customers cannot change the layout of the Change Tracking peek. This was an intentional design change that customers cannot modify only for notifications. This was contextual information. To the customer, no sections are not supported in Peeks. 

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