Account search is not working as expected
Answered
Zendesk Ticket:Ticket: Account - Event Sales search error – Momentus Support Center – Zendesk
Account:Cairns Convention Centre
Region:APAC
Articles used in your research:N/a.Cairns Convention Centre. This issue is similar to the full-text catalog rebuilt and we did this with SRE and still no luck
General
Business impact if not resolved:
Short Summary of issue (issue description):
Macro Vertical: Convention Centers
Debug Environment:
Customer DB Location: Hosted
Database:CairnsCC_Prod_1084401438_USI
Server:Debug-Sydney,1433
Version:25.2.2025091501
V30 Link:https://supportwebap.ungerboeck.com/CairnsCC_Prod_1084401438_USI_V30/app85.cshtml?
User Login:usiadmin
Recreation Steps:
1. Go to accounts-event sales
2. search for> Will organise> no reults returned
3. Now search for “organise”, you will now see the “will organise” account show up
...
Observed vs. Expected Results: search result should retrive the data when searched for, will organise
SRE did the full text catlog rebuilt with no luck
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Satya Ram,
What would help is if you can isolate the problem. Not just send us the general problem.
Have you tried to recreate this in a test environment, and figure out what is different about this vs other searches that do work?
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Hello Seth Halvaksz
Tested the same on main. Can search with only one word in the search not both. Please advise if this is a bug.
https://qe.ungerboeck.com/main/app85.cshtml?
Weird, but this is not seen for other similar accounts as seen below;
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Seth Halvaksz Please let us know if you have any inputs on anitha' testing
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Divya Thakur from looking at Anitha's comment, she tested “Will Organize” and “WILL ORGANIZE” and both were found in search.
What search is not working?
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Anitha Khairnar Can you check this.
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Seth Halvaksz Hi Seth,
This is a bug or bad data. The issue is when you search “will organise” it is not fetching any result both in Prod and test, but when you search just “organise”, you will see the results.
Interesting thing, this is not just with cairns cc, I created an account with the same details called “will organise" in QE site and it is doing the same result there too.
Even these words are not included in Noise words Stop Words and Noise Words (SQL) Full-Text Search – Momentus Support Center
Testing video https://share.birdie.so/o/jJPtY7mq -
Thanks for clarifying.
I will find out if “Search For" is intended to search multiple words.
To search for a specific name, you can add the Name field to the Quick Search.
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Thanks, Seth.! They are just after the Search for field, as it is returning the results for all other names except “Will Organise”
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Satya Ram Nukala I've confirmed that “Will” is a “noise word”.
When i change the name to “Be Organise” it works when searching.
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Mike Schepker Pieter Fourie Satya Ram Nukala Nicole Loh
Before opening up a new thread I thought trying my luck here.
I'm dealing with a client at the moment who also has trouble with the “Search for” Field to find Accounts. Very notable here is that it behaves different based on the dictionary you are using.
When you search “MY CL” in the English Dictionary ([Europa Park] Englisches Wörterbuch (27)) you will get results but doing the same in the German Dictionary ([Europa Park] Deutsches Wörterbuch (26)) will return no results.
I tested this on:
https://supportwebemea.ungerboeck.com/EuropaPark_PROD/app85.cshtml?ReturnUrl=%2fEuropaPark_PROD#/eventSalesAccounts?data=42d77c3036bda342a83826b34dc64739e298 -
Dominik Obelöer That is weird. I have no idea why that would happen. To me that seems like a bug.
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As stated above, the term “My” is a noise word
Stop Words and Noise Words (SQL) Full-Text Search – Momentus Support Center
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But then this still does not make any sense:
“When you search “MY CL” in the English Dictionary ([Europa Park] Englisches Wörterbuch (27)) you will get results but doing the same in the German Dictionary ([Europa Park] Deutsches Wörterbuch (26)) will return no results.”
When “My” is a noise word why does it work in the english dictionary but not in the german? “My” is also not appearing in the list of german noise words. -
Dominik Obelöer please include a screenshot of the search for this:
“When you search “MY CL” in the English Dictionary ([Europa Park] Englisches Wörterbuch (27)) you will get results”
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Search “my cl” via Accounts All.
Result with German Dictionary which delivers 0 results:
Result with English Dictionary which delivers 175 Results:
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Dominik Obelöer can you confirm if https://supportwebemea.ungerboeck.com/EuropaPark_PROD/app85.cshtml is still available. Its not working for me.
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Dominik, go ahead and schedule a ticket and we'll add to future sprint based on priority.
Have you let the customer know they can search using “Account Name” field?
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https://ungerboeck.atlassian.net/browse/ME-9499
Yes, have let the know about Account Name Field
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