Printing Error
- Description of the issue: Momentus is showing portrait and landscape incorrectly
- Account name: OfficeOfSport_0920161487
- Region: APAC
- Client version: 24.42025040701
-
Steps to reproduce:
- Login to v30 link and log in using usiadmin/ITRocks2014
- Click on the Events tab and search for “murwillumbah”
- Double click on the event with event ID 49624
- Click the report tab on the top of the event and press reports
- Double click any event and run report
- Press print and notice that the clients issue is not seen so we can not replicate, this is clients side only
- See video for clients issue: https://app.birdie.so/library/53185af7-bc0e-41f8-9c19-12db24dfae6e
- Observed results vs Expected results: The landscape prints vertically and the portrait prints horizontally.
- What is the job the client is trying to accomplish: Trying to print using the momentus print screen without having to figure out if it is correct or not.
- Business impact if not resolved: Having to constantly check if the printing feature is correct.
- Links to articles where you've looked for solutions and also other steps you've taken to research the issue: N/A
- Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/368079/organization/tickets
- Local v30 URL: https://supportwebap.ungerboeck.com/OfficeOfSport_Prod_0920161487_USI_V30/app85.cshtml?ReturnUrl=%2fOfficeOfSport_Prod_0920161487_USI_V30
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