Space Utilization Report shows empty for specific period

Refer to Support

Minka Verkaar

August 21, 2025 19:45

Hi team,

When I try to run the Space Utilization Report for HARPA, the report shows empty for September, while it gives me data for the past months. In have tried in other databases, and there the reports runs as expected for future months. The customer has booked Spaces in September, so I am wondering what can cause this empty sheet? 

Result September:

 

Result August: 

Also, the other months in the second half of the year are empty. 

• Description of the issue: Space Utilization Report shows empty
• Account name: HARPA
• Region: EMEA
• Client version: 25.2
• Steps to reproduce:
  • Menu
  • Space Utilization 
  • Date Range 01/09 - 30/09 
• Observed results vs Expected results:
  • Report should show numbers 
• What is the job the client is trying to accomplish: Customer would like to run the Report for future months.
• Business impact if not resolved: Normal
• Links to articles where you've looked for solutions and also other steps you've taken to research the issue: https://supportcenter.ungerboeck.com/hc/en-us/articles/27529738666519-Standard-Reports#h_01JBSZB6QR6H39VQQ27N83CDVF 
• Link to Zendesk ticket: N/A
• Local v30 URL: https://harpa.ungerboeck.com/PROD/app85.cshtml? 

Thanks 

Minka

Richard Marmura 

 

 

• 

  Seth Halvaksz

  August 21, 2025 22:03

  Minka, please submit a bug for this.

  Notes from engineering:

  “The issue is in the data layer. The space utilization report is based on EV803_BKG_DATE, the ones with other language preferences are using the EV802_BOOKED_DATE.”
• 

  Minka Verkaar

  August 27, 2025 12:46

  Posting the ticket number here for future reference: https://ungerboeck.zendesk.com/agent/tickets/366416 
• 

  Seth Halvaksz

  August 28, 2025 10:45

  Here's the jira:

  https://ungerboeck.atlassian.net/browse/ME-6623

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