Booking statuses changes glitch

Refer to Support

Tyler Boukouvalas

August 07, 2025 06:58

• Description of the issue: When trying to change the status of a booking the drop down box will disappear the first attempt
• Account name: ICC Sydney 
• Region: APAC
• Client version: 25.22025073001
• Steps to reproduce: 

1. Open attached v30 site link
2. Use USIADMIN and ITRocks
3. Go to Events page 
4. Type in Online Retailer Conference and E-Commerce Expo 2025
5. Edit the event
6. Navigate to the Bookings tab 
7. Scroll sideways to the column labeled Status
8. Click the dropdown box and left click Show All 
9. The box will (maybe) show all the options available and then disappear. 

• Observed results vs Expected results: The box should stay so another option can be selected but instead disappears 
• What is the job the client is trying to accomplish: Change the status of a booking in an event 
• Business impact if not resolved: More steps need to be taken to do the work 
• Links to articles where you've looked for solutions and also other steps you've taken to research the issue: https://supportcenter.ungerboeck.com/hc/en-us/articles/204552078-Configure-Event-Statuses 
• Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/362730 
• Local v30 URL: https://supportwebap.ungerboeck.com/ICCSydney_Test_0472290862_USI_V30/app85.cshtml?ReturnUrl=%2fICCSydney_Test_0472290862_USI_V30#/ 

• 

  Tyler Boukouvalas

  August 07, 2025 06:58

  Satya Ram Nukala Carissa Harrison 
• 

  Satya Ram Nukala

  August 08, 2025 00:36

  Seth Halvaksz Carissa Harrison 
  I have reviewed this with Tyler! The behaviour is unusual, please take a look.
• 

  Seth Halvaksz

  August 11, 2025 20:42

  Cathy Herrick  or Mike Schepker have you run into this?
• 

  Cathy Herrick

  August 11, 2025 21:00

  Seth Halvaksz  - I don't think I've had to test these particular steps before - but I do see the same behavior occurring in 25.1 QE as well https://qe.ungerboeck.com/25_1/app85.cshtml?#/events/66603?data=9970a2805a931540ca5870a5318c962a80ce

  on the Booking > go to the Status > click Load All > it pops up, then disappears > if I open the dropdown again it stays open but if I go to another booking and click Load All it disappears too.
• 

  Seth Halvaksz

  August 11, 2025 21:02

  Thanks. Tagging Carissa Harrison to review.
• 

  Carissa Harrison

  September 02, 2025 15:34

  Please create a bug and provide ticket. 
  
  Was able to recreated in current. Workaround requires user to select drop down arrow again and list loads. List disappears even if mouse stays in the area where the drop down appears/doesn't move. 

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