ESCV - Custom FAQ is not working - need to set to default

• NOTE : Please note that this issue was raised as a bug however rejected by dev as customer used custom HTML which is the main reason for throwing error. Hence, they have come back to us asking how we can revoke old HTML FAQ page? Also this is affecting them as Exhibitors unable to access FAQ's page.

• Description of the issue: Customer is using custom HTML however they need to go back to default ESC FAQ page.
• Account name: Manchester Central
• Region: EMEA
• Client version: 25.12025040301
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• Steps to reproduce: 

1. From main menu open Exhibitor service center config
2. Open Fringe and in navigation find FAQs page.
3. Edit it and edit config form > edit component and click Source
4. Now paste the attached HTML inside it and save it
5. Now go back to ESC config > Fringe > tools > copy Shortcut > paste in new tab
6. Login with usiadmin/ITRocks2014 > click on FAQs > try to open any of the hyperlink and error is thrown

This is because they have used Custom HTML. Now the customer wants to go back to default ESC setup and remove their custom HTML.

Problem to Resolve: How can we set up new FAQ's to have this working in the current ESC application?

HTML file (ESCV.txt) is attached in ZD as text file cannot be attached here.

• Business impact if not resolved: Exhibitors unable to access FAQ's
• Link to Zendesk ticket: https://ungerboeck.zendesk.com/agent/tickets/350707