ESC showing related items
Answered
Description of the issue: When clicking on the first item you will be able to see the related items which are not defined at backend. Please check why this related item is appearing.
Business impact: Creating confusion in ESC
Account name: Marina Bay Sands
Region: APAC
Client version: 24.32025022401
Steps to reproduce:
- Go to main menu and search for exhibitor service center configurations
- Right click on any of the 2025 2026 ESC and copy the shortcut using the tools option
- Open the link in a seperate tab in the browser and put any nuber in booth number field
- Select any of the events if list comes or go to Catering < Beverages alcohol
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Scrool down to check teh Champagne per bottle and click the first bottle with name Duval Leroy Brut NV, France (per bottle) and we could see that the related tem is appearing in below the item which is not configured in back end by the user.
Link to Zendesk ticket: Ticket: RE: INC6081787 ESC not showing… – Momentus Support Center – Zendesk
Link to Debug site: https://supportwebap.ungerboeck.com/MarinaBay/Prod/app85.cshtml?ReturnUrl=%2fMarinaBay%2fProd
Environment : Production
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Satya Ram Nukala Please add your comment to further check with product team
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We need a senior member of support to review documentus posts before the product team will comment
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Satya Ram Nukala Please update your remarks to proceed.
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Mike Schepker Can you check this to proceed as client is asking for update .
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Divya Thakur It looks like it pulls related items from the Parent Resource field. https://supportcenter.ungerboeck.com/hc/en-us/community/posts/4419023428247-ESC-Parent-related-Resources-is-this-being-improved
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Mike Schepker Can you specify from where we can find the parent resource field and edit the resources under it
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Divya Thakur My knowledge on this topic is limited to the article that I linked to above that I found while searching for an answer to your question. Did you look at Resources and try editing a resource?
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Mike Schepker I found that in edit multiple resources after selecting more than 1 resource for editing but not able to figure out how it works and it is solving the issue when i made some changes at first but if i refresh the exhibitor then again, the issue arises. So not sure how it will work exactly.
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Divya Thakur Did you read the Help Text?
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Mike Schepker I did some more steps and i think that can resolve the issue just waiting for the client to respond thanks Mike
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