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ESC Language in EXP

Refer to Support
Megan Eve
  • Description of the issue: ESC is named inside EXP config “Edit ESC Task”
  • Account name: Texas Trophy Hunters
  • Region: Central (Amers)
  • Client version: 25.1.9224.33585 (20250403)
  • Steps to reproduce: Events>5024>Get to exhibitor portal>right click on exhibitor portal task
  • Observed results vs Expected results: Not to see ESC in EXP
  • What is the job the client is trying to accomplish: edit exp task
  • Business impact if not resolved: Confusing to customer
  • Links to articles where you've looked for solutions and also other steps you've taken to research the issue:
  • Link to Zendesk ticket:
  • Local v30 URL: 

     

Related to

Comments

8 comments

Date Votes
  • Seth Halvaksz

    @... please review

  • Permanently deleted user

    Megan Eve - as discussed, this appears to be a bug and we should get it added to JIRA. Can you please add it and share the link here in the comments once you've done so?

  • Seth Halvaksz

    Megan Eve I assume you send any bugs through customer support. If you can get the ticket number and add it here, we can then note the jira when its available.

  • Megan Eve

    The support ticket is linked above but here it is as well https://ungerboeck.zendesk.com/agent/tickets/360202 Seth Halvaksz 

  • Seth Halvaksz

    Thanks Megan. I'm looking at that ticket now, but I don't see a jira assigned yet.

    I'll keep watching and see when support creates the jira.

  • Megan Eve
    Edited

    @... this is what I was talking about. The ticket is not going to be picked up by support in a timely manner since it was not customer entered. Now support resources are going to have to be used to move it to Jira even though it is already deemed a bug. Seems like a waste of a resource from support to do this next step. Any insight on speeding this process up would be helpful. Thank you!

  • Seth Halvaksz

    Tagging Cathy Herrick. I would assume that support just hasn't reviewed this ticket yet and created a jira.  There have been other tickets that come through services.

  • Cathy Herrick

    Seth Halvaksz and Megan Eve 
    Shelby has been assigned to https://ungerboeck.zendesk.com/agent/tickets/360202
    We just found that this is happening on the QE 25.1 site as well so we'll get the jira entered as soon as possible.
     

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