Document Upload Size limitations
Answered
Account name: Colorado Convention Center
Region: Americas
Client version: Enterprise
What does the client want to do? Why do they want to do this? The client is interested in adding Event Portal to allow their customers to upload documents like exhibition dwg files. But these files are large and asked what is the largest file size we can allow someone to upload.
What you've already tried or suggested. Why does this not work? I searched all articles and only found in the 20.96 Release notes, this statement and I need to validate it is still accurate so I can respond back to the client.
Links to articles where you've looked for solutions and also other steps you've taken to research the issue.
https://supportcenter.ungerboeck.com/hc/en-us/articles/215050867-Document-Categories
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@... can you confirm the document upload limit in Event Portal. And can you confirm if this limit applies across the entire application (both backoffice and public-facing apps).
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Rob Rebman I was not able to get full confirmation from engineering, but they did confirm that the file upload limit in the screenshot you shared is inline with the file limits for the other public facing apps.
They also said that the manual/document for EP may shed some more light, but I think it is safe to say that the limit in the screenshot you shared is accurate.
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Chiming in to say that we just completed the reno of the Event Portal section in the knowledge base and went through the Event Portal doc linked here as a part of that. There's no info there as to document file upload limits. If engineering can confirm what those are, or if we should just use the file upload limit from the other public facing apps (and let us know what that is!), we'll get that added. I can see this being a common question.
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