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Activity Notifications in Global Navigation Bar

Akash Satalkar
Edited

  • Description of the issue:  Recently some users not all users have reported that she is not seeing ALL "past due" Activity Notifications in the Global Navigation Bar - although other users (eg Constanze Wobschal) can see multiple past due activities.

    Here we can compare the scenario with Constanze and Greta. Gretas notification is displaying as 2 (for 11 June) and Constanze's is showing as 29
     
  • Account name: Brisbane Convention & Exhibition Centre (BCEC)
  • Region: APAC
  • Client version: 24.42025032601

  • Steps to reproduce: 
    1. Login as Greta by using ID as "GRETAF" and password is = "123456"
    2. Now go to Activities tab and you can see the activity notification for Greta is displaying as 2
    3. Now Logout -> Login as Constanze by using ID as "CONSTANZEW"and password is = "123456"
    4. Now we can see activity notification for Greta is displaying as 29


    Questions → Further, we have asked them to count the rows where the 'Notification Flag' is set to 'YES' and compare that with the notification count.

  • Answer → They also have a further question: Since none of their users have email selected as an option in the user settings, how will individual activities be sent via email? (This wasn’t happening previously.)

    Question → We have asked them if they are using ‘Email recipient now’ checkbox in their process as below: 

  • Answer → No
    Question → if the users are receiving emails about the activity notifications?   
    Answer - > Yes
     

  • Observed results vs Expected results: All the users should be able to see all "past due" Activity Notifications in the Global Navigation Bar
  • Business impact if not resolved: Inefficient communication and awareness due to Activity Notifications not displaying correctly
  • Links to articles where you've looked for solutions and also other steps you've taken to research the issue:  Activity Notifications – Momentus Support Center
  • Link to Zendesk ticket: Ticket: Activity Notifications in Global… – Momentus Support Center – Zendesk
  • Local v30 URL: https://supportwebap.ungerboeck.com/BCEC_Prod_1075964901_USI_V30

Comments

5 comments

Date Votes
  • Nicole Loh

    Reached out to you via Teams, but I believe this one is related to a bug in a previous patch in 24.4 where activity checklist is sending out email regardless of whether user has it configured on their profile. 

  • Akash Satalkar

    Hi Nicole,

    Thank for your help. As of now, they are on the new 24.4 patch, and they have reported that the issue still persists. I will check the same in a fresh copy of their PROD environment in our DEBUG setup again.

  • Akash Satalkar

    Hi Seth Halvaksz   ,

    Debug environment - https://supportwebap.ungerboeck.com/BCEC_Prod_1075964901_USI_V30

    Login id - DALEK
    Password - 123456
    Version - 24.4
     
    Upon testing this in our Debug environment using your PROD copy, we observed the following:
     

    • 23 July – counted
    • 20 July – counted
    • 23 June – counted
    • 25 May – counted
    • 23 April – not counted
    • 25 April – counted
    • 30 April – counted
       

    Please refer to the attached video (We have tested this using updated version of Chrome). - 357973- Activity Notification.mp4
     
    We want to check with why 23 April is not being counted, as the difference here is 91 days. We are also verifying with you if there is any restriction related to 90 days or more than 90 days.
     

  • Seth Halvaksz

    Akash, please ask a senior member of the support team to review this question and comment

  • Akash Satalkar
    Edited

    Nicole Loh Please review the above comment as we already discussed

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