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Booking Modified Webhook missing data object

Answered
Manuel Wagenbach
  • Description of the issue: I have configured the Booking Modified webhook but the data object is missing in the payload.
  • Account name: DWTC
  • Region: EMEA
  • Client version: 24.4 20250103
  • Steps to reproduce:
    • Set up the Booking Modified webhook
    • Go to Event Bookings in the Main Menu
    • Edit any booking
    • See the payload missing the data object
  • Observed results vs Expected results: Would expect the data object in the webhook payload.
  • What is the job the client is trying to accomplish: Customer wants to process booking updates in a third party system. 
  • Business impact if not resolved: Low. We can use the API to get the data with the payload.
  • Link to Zendesk ticket: not created yet. 

Thanks
Manu

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Comments

11 comments

Date Votes
  • Seth Halvaksz

    Manuel Wagenbach This forum is to clarify if something is working as designed or a bug.

    Is there documentation on this webhook that you can point me to?

  • Manuel Wagenbach

    Hi Seth Halvaksz 

    That is precisely why I posted this inquiry here. I am not aware of any documentation for this webhook—or for any webhook, in detail—as our customer has observed a discrepancy in behavior (specifically, a missing data object). I have already searched the knowledge base without finding any relevant information.

  • Manuel Wagenbach

    I've had another idea about our legacy webhook feature.
    And yes, if we activate the Systemparameter IG 000 the data object is being populated.

  • Seth Halvaksz
    Edited

    Manuel Wagenbach ok i don't know much about webhooks or how we maintain webhook documentation.

    I'll reach out to a few people to understand how we determine which webhooks we support, and how it gets documented. Give me until next week to get back to you.

  • Seth Halvaksz

    Manuel Wagenbach i spoke to Sven about this, and he is going to discuss with you on Monday.  Then we'll go from there.

    He also provided these links to existing webhook documentation. Its really thin, so we'll see what we can/should do to make this better:

    https://supportcenter.ungerboeck.com/hc/en-us/articles/115013151087-Webhooks-in-Momentus-Enterprise

    https://supportcenter.ungerboeck.com/hc/en-us/articles/115013301608-Webhooks-Overview

    https://supportcenter.ungerboeck.com/hc/en-us/articles/115013310048-Getting-Started-with-Webhooks

  • Manuel Wagenbach

    Hi Seth Halvaksz 

    that's what I have found too, but this documentation is very thin and just a starting point.
    Thanks for checking.

  • Seth Halvaksz

    Manuel - did Sven talk to you about this

  • Sven Mannherz
    Edited

    We would appreciate it if there would be documentation from the product on how to “disable the legacy webhooks” or remove legacy webhooks from the software. Since the software, per default, is using outdated legacy webhooks and not the modern models, which is very confusing.

    Seth Halvaksz 

  • Seth Halvaksz

    Manuel Wagenbach @... i had a chance to chat with Steve McGavock about this today. I am getting a list of legacy vs modern webhooks, so we can decide if we deprecate the legacy ones.  And also will get documentation updated with more details once we make this decision.

    That said, this is a legacy webhook at Sven mentioned so its working as designed.  I'd like to see if there's an option for tech services to take over these webhooks so we don't stop your progress with customers.

  • Sven Mannherz

    Seth Halvaksz Thanks.

    Manuel Wagenbach does this close the request? For now?

  • Manuel Wagenbach

    yes, I've disabled legacy webhooks for the customer and documentation discussion was started.

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