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Anonymization process failes

Answered
Dorian Büdel

Hi Product Team, 

anonymization of data is especially for european customers a high prio topic. Therefore we sell the anonymization tool. 

The anonymization tool runs an automatic process, if the account status (EV870_STATUS) is deactivated. To collect accounts, where the status is deactivated, the user has to turn of each status e.g. receivables, event sales to “not applicable”. 

Once an invoice was created the user can't set the receivables status from “Active” to “Not Applicable”. If he tries it, the status go back to “Active”. 

As a result, the anonymization tool cannot anonymize the data, because the account status (EV870_STATUS) stays “Active”.

Thanks you for your feedback, as there must be the functionality to anonymize data due to legal requirements. 

Best regards,

Dorian

 

Comments

7 comments

Date Votes
  • Seth Halvaksz

    Dorian Büdel i am not familiar with this anonymization process.

    Could you share any details/documents on the process. Also what SKU is used for this.

  • Dorian Büdel

    Hi Seth, thanks for your quick feedback. Yes of course, please find attached the document, where the process is defined: ANONYMIZATION ADD-ON.pdf

  • Seth Halvaksz

    Thanks Dorian. I reached out to Engineering to review this post, and received this response.  Let me know if further clarification is needed.

    “This is working as designed. If there are invoices that have been created the purge or anonymize process is stopped and the account cannot be anonymized.”

  • Maximilian Fankidejski

    Seth Halvaksz  european customers are legally required to delete or anonymize personal data after a specified period, even if invoices already exist. In Germany this time is 10 years.

  • Seth Halvaksz

    Thanks Maximilian Fankidejski 

    See comment above that the use case is working as designed.

  • Nicolas Arfouilloux

    Seth Halvaksz  you can add this into your conversation with higher management. We can get legal impact if we are not able to proceed the anonymization. It's ok not to delete, not ok to keep visible in software the name. We can discuss this further with the Germany based team where our most GDPR expert are.

  • Seth Halvaksz

    @... ok this sounds like a new requirement if it had not worked this way. We may need a call to discuss the details as you suggest.

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