Event ID Removed from field
Answered
Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/339794
Account: Centene Corporation
Region: America
Articles used in your research:
General
Business impact if not resolved: I don't think it is much of an impact at all just more of a question.
Short Summary of issue (issue description):
Macro Vertical: Corporate
Debug Environment:
Customer DB Location: Hosted
Database: Centene_Prod_0944520060_USI
Server: Debug-US,1433
Version: 24.42024120601
V30 Link: https://supportwebus.ungerboeck.com/Centene_Prod_Josh/app85.cshtml?ReturnUrl=%2fCentene_Prod_Josh
User Login: usiadmin/ITRocks2014
Recreation Steps:
- Login with above credentials
- Search for event 6849
- Go to the Service orders tab and right click> Send Email
- Notice on the Event tab there is not an Event ID it just shows the Event when it used to show the Event ID, is this working as designed?
Observed vs. Expected Results: The Event Field on the email shows the Event name and not the Event ID
What does the client want to accomplish: The client wants that Event field to show the Event ID and not the Event name.
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Josh - i asked engineering and they don't remember Event ID being here. They checked and we still have Event in 24.1. I'm guessing the customer will argue it was there. Do they have a way to show it was previously available?
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