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Venue Filter not displaying

Answered
Joshua Nelson

Zendesk Ticket: https://ungerboeck.zendesk.com/agent/tickets/335366
Account: Cobb Energy
Region: Americas 
Articles used in your research: Configure Mobile Work Orders – Momentus Support Center https://supportcenter.ungerboeck.com/hc/en-us/articles/360022096454-Mobile-Work-Orders-Configuration-Overview https://supportcenter.ungerboeck.com/hc/en-us/articles/360022317374-Mobile-Work-Orders-Application-Overview
 
General
Business impact if not resolved: Buisness impact seems big.  I would think you should be able to filter by venue however you cannot.  Unless this is working as designed.
Short Summary of issue (issue description): Venue Filter not Displaying on MWO
Macro Vertical:
 
Debug Environment:
Customer DB Location:
Database: CobbEnergy_Prod_0568461318_USI
Server: Debug-US,1433
Version: 24.32024111801
V30 Link:https://supportwebus.ungerboeck.com/CobbEnergy_Prod
User Login: usiadmin/ITRocks2014
 
Recreation Steps:
 
 

  1. Login to V30> Main Menu> Search Operations Suite Configuration
  2. Copy the shortcut and paste into your browser this is the MWO link: https://supportwebus.ungerboeck.com/Cobb_Prod_Apps/OperationsPortal?aat=3557517466393274755661385972334d77307173685557663149614763676379386c727a463165433453343d
  3. Sign in using usiadmin/ITRocks2014
  4. Click on filters and notice you cannot filter by venue.


Observed vs. Expected Results: Observed result is you cannot filter by venue however we would expect a venue filter to be on there.
What does the client want to accomplish: To be able to filter by venue

 

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Attachments:
Attachments or screenshots:

Comments

6 comments

Date Votes
  • Mike Johnson
    Edited

    This will need to be treated as an enhancement request.

  • Adam Price

    Mike This works in other situations for other clients. Are you sure it's an enhancement request?

  • Adam Price

    I need to bump this. We know the venue filter exists in MWO. Can we review this issue. It's been over a month. thanks!

  • Eric Lowe

    Hi Adam, it looks like the Venue filter displays automatically in MWOs when the Order is linked to a Function that has a Space with a Venue setup.  

  • Adam Price

    Agree. Here is a video I added to the support ticket.  https://share.birdie.so/3RGSqvAE. So the issue might be that these are booking functions on the event? Is it that they need to add a function with a service order, before they see the filter?

  • Eric Lowe

    Correct, they need to be Service Orders

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